General Questions

Team, A recent Square update for Square Kiosk caused the migration to create duplicate categories due to Square’s new Fulfillment Protocol. This update deleted category items from our Orda App and created duplicate categories under the catalog tab. We're rebuilding it; however, we don’t know which category is the correct “active” category. In the Catalog, how do we delete duplicate or inactive categories?

I have all of our food categories and items hidden on orda so app users can't order them in case we're out of stock. but when the customer hits checkout, our popular food items are coming up under "people also liked" It is also frustrating that you have no customer service rep that I can call about issues like this. I feel like I pay a lot of money monthly for this app to be so non-user friendly.

When bumping a ticket on page 2, 3 or later, view is reset to page 1 requiring more scrolling of pages and loosing time. How to avoid this?

I am the new owner of Buck & Grill LLC. I am adding my new app to the store. I need the old owner’s app deleted asap. Thanks. My name is Demeak Williams, phone: 910-639-0591, email: buckandgrill@gmail.com

At checkout, customers are shown “people also liked” items which displays items that are “hidden”. Please advise.

We wold like to STOP these emails, where can we do this in Orda? I have turned off all automated marketing and it still sends these random emails out.

I would like your help, my items in each category appear out of numerical order, I have already sent several emails and have not received a response, I cannot organize them in a way that makes them more practical for the customer. On my Square page, everything is organized, I don't understand, because in the app and in the kiosk it was also supposed to be and it is not organized.

Hi, so the photos in the app overview in Apple App store shows images of items we no longer have. We don't want to mislead customers into thinking we still have these, in this case the mochi donuts, how can I change them? Thank you!