General Questions

App is no longer visible on apple store. What could cause this to happen ? How do I correct ?

When paying without a pre-saved credit card (no card selected), entering the card information and selecting the option to save credit card details does not save the card. The card does not appear in the available credit cards list when updating payment methods. Attempting to pay prompts you to re-enter your card information again, which will not save the details. In order for a payment to successfully be processed, a customer must tap the "Update" button to update their saved credit cards first, THEN tap "Pay with credit card". This is clunky and does not encourage quick or one-time transactions.

Team, A recent Square update for Square Kiosk caused the migration to create duplicate categories due to Square’s new Fulfillment Protocol. This update deleted category items from our Orda App and created duplicate categories under the catalog tab. We're rebuilding it; however, we don’t know which category is the correct “active” category. In the Catalog, how do we delete duplicate or inactive categories?

I have all of our food categories and items hidden on orda so app users can't order them in case we're out of stock. but when the customer hits checkout, our popular food items are coming up under "people also liked" It is also frustrating that you have no customer service rep that I can call about issues like this. I feel like I pay a lot of money monthly for this app to be so non-user friendly.

When bumping a ticket on page 2, 3 or later, view is reset to page 1 requiring more scrolling of pages and loosing time. How to avoid this?

I am the new owner of Buck & Grill LLC. I am adding my new app to the store. I need the old owner’s app deleted asap. Thanks. My name is Demeak Williams, phone: 910-639-0591, email: buckandgrill@gmail.com

At checkout, customers are shown “people also liked” items which displays items that are “hidden”. Please advise.

We wold like to STOP these emails, where can we do this in Orda? I have turned off all automated marketing and it still sends these random emails out.